PoolTree System Return Policy
- Returns accepted within 60 days of purchase.
- All returns must be authorized by contacting firstname.lastname@example.org. In your return request, include purchase date, proof of purchase, and reason for return. Unauthorized returns will NOT be refunded.
- Authorized product(s) must be returned within 30 days of authorization.
- Returned item must be unused and in saleable condition in the original packaging.
- Restocking fees may apply for open product(s) or products authorized outside of the normal return policy.
- Approved credit will automatically be applied to your credit card or original method of payment within 5 business days of receiving/inspecting your return.
- All returns are shipped to:
PoolTree System LLC
30 Case Circle
Higganum, CT 06441
- Return shipping is the buyer’s responsibility. Any shipping charges are non-refundable
- Consider using a trackable shipping service or purchasing shipping insurance, PoolTree System LLC is not responsible for loss or damage during shipping.
- A 20% restocking fee may apply for any item that has been opened, used/installed, missing parts, or per PoolTree System LLC’s discretion.